Customer feedback and the services behind it

Our work.
Your next step.

Cracked screens, charging problems, consoles with no picture and devices holding files you need. Read customer feedback and find the service that fits your device.

Read repair feedback Explore common repairs

Published customer comments

Repair feedback, in their words

These customer comments describe iPhone, Pixel, Samsung, laptop, and other device repairs. Quotes and attributions are reproduced as originally published.

“They were amazing and I can't thank them enough! They took the time to show me what was going on with my phone during the fix, and had it back to me in no time. Excellent customer service!”

Rickey D.iPhone repair

“Amazing experience, I have never used a company to fix my pixel cellphone, always hesitant to be without our devices, But DeviceBytes not only did a great job with fixing my phone, it was done same day within an hour! Professional, friendly and helpful. Would highly recommend!”

Jane L.Pixel phone

“Customer service is the best! The quality of the repair is excellent. Very friendly and professional. I've had to repair multiple devices here, and every single time the job is done to 100% satisfaction. I can't recommend enough.”

Rich B.Multiple devices

“The team of DeviceBytes were super amazing!! I can't say enough about them. Great customer service and super knowledgeable!! Highly recommend DeviceBytes!”

Kevin W.Samsung repair

“Thanks DeviceBytes for taking care of my laptop! They're extraordinarily efficient and thorough in getting it fixed and making sure that it truly worked before I got it back. They were really knowledgeable about the process and explained it to me so that I understood. Excellent customer service skills that's rare to see. Would come back again :)”

Holly B.Laptop repair

Understand the options

Common repairs and recovery requests

Here is how we approach the faults and file-access problems behind these requests, from checking the device to confirming the work.

Cracked smartphone beside a loose replacement display and precision repair tools

Cracked iPhone screens

The problem: Cracked glass, missed taps, flickering or dark patches after a drop.
How we assess it: We check the display, touch response and frame, then look for other damage that affects the repair. The exact iPhone model determines the screen options and price.
Getting started: Compare the screen options for your model and tell us what stopped working. We confirm the repair and quote before arranging service.

Compare iPhone model repair prices → Understand repair-price differences →

iPhone batteries that no longer last

The problem: Fast battery drain, sudden percentage drops or shutdowns while the battery indicator still shows charge.
How we assess it: We review battery health and shutdown behavior, and check whether charging or software is contributing to the problem. Battery replacement starts with confirming the fault.
Getting started: Check your model’s battery price and describe how the phone behaves between charges. Back up a usable phone before the repair.

Explore iPhone battery replacement → Read the battery-symptom guide →

Phones that only charge at an angle

The problem: Charging cuts out when the cable moves, the plug feels loose, or wireless charging works while the cable does not.
How we assess it: We check the cable, charger and connector fit, then inspect the port. Packed lint, damaged contacts and other charging faults need different repairs.
Getting started: Send the phone model and the checks you have already tried. We explain whether the next step is cleaning, a port assembly or soldered repair.

Explore charging-port repair → Read the charging-check guide →

PS5 consoles with no picture

The problem: The console powers on but the TV reports no signal, or the connection cuts out after the HDMI cable moves.
How we assess it: We check the cable and display, inspect the HDMI port and review how the console starts. A confirmed damaged port requires soldered work at the bench.
Getting started: Tell us the PS5 model, power behavior and what happened before the picture disappeared. We confirm the fault, repair quote and intake arrangements.

Explore PS5 HDMI repair → Read the console-display checks →

Important photos on a phone that will not turn on

The problem: The phone has stopped powering on and the photos you need are missing from your cloud account or backups.
How we assess it: We review the model, damage, earlier repairs or resets and available copies. Phone recovery depends on the condition of the original hardware and the device’s security and encryption.
Getting started: Tell us which photos matter and what happened to the phone. We discuss intake, the assessment findings and a recovery quote before you approve work.

Request a phone recovery assessment → Read the phone-photo recovery guide →

Technical reference: Apple's Data Protection documentation.

Closed external USB drive and unplugged cable beside a laptop on a workbench

External drives that stop appearing

The problem: The drive lights up without appearing in the file browser, disconnects repeatedly or asks to be formatted.
How we assess it: We review connection and power symptoms, error messages, physical damage, backups and previous attempts. Preserving the existing data comes first when the files cannot be replaced.
Getting started: Send the drive model, symptoms and the files you need most. We assess the device and explain the available options and quote before recovery work.

Request a drive recovery assessment → Read the external-drive guide →

Technical reference: Seagate's external-drive guidance.

Documents on a computer that will not start

The problem: A laptop or desktop will not boot, and its drive holds recent documents that are missing from your backup.
How we assess it: We review startup symptoms, drive access, encryption and earlier attempts, then identify the folders and versions that matter most. Encrypted drives may require their recovery key.
Getting started: Tell us the computer model, priority files and the copies you already have. We discuss file recovery separately from restoring the computer to working order.

Request a computer recovery assessment → Read about recovery quotes and priorities →

Technical reference: Microsoft's BitLocker recovery-key guidance.

Tell us what matters

A working device, important files, or both?

Describe the device, symptoms, and priorities. Repair and data recovery have separate diagnostic fees and need their own scope and quote.

Device repair

$50 repair diagnostics — credited toward your repair.

90-day warranty on repairs (physical and liquid damage excluded).

Book a repair

Data recovery

$100 diagnostic — credited toward recovery. Your recovery quote follows the device assessment.

Tell us which files matter most so we can discuss the scope and intake arrangements.

Request a recovery assessment

Prefer to ask first? (908) 291-8366 · Available daily, 9am–7pm

Our work.Your next step.