Computer won't boot
Tell us whether it's a PC or Mac, what appears on screen, and which files you need. Repairing the computer and recovering the files are separate goals.
Based in Madison · Serving New Jersey
Computer & drive
data recovery.
Start with the files you need back.
A computer that won't boot, a drive that isn't recognized, or files you can't access can put personal documents and business work out of reach. Describe the device and the symptoms to request a recovery assessment.
$100 diagnostic — credited toward recovery.
Replies during service hours · Available daily, 9am–7pm
Recovery assessment
Tell us what happened.
$100 diagnostic — credited toward recovery. We’ll confirm intake, assess the device and provide a case-specific quote for your approval before recovery work.
Your recovery request is saved.
We’ll reply by email during service hours: daily, 9am–7pm Eastern.
- We’ll confirm your device, symptoms and earlier attempts, then arrange intake. Please wait for instructions before shipping.
- The diagnostic is $100, credited toward recovery. We’ll explain the assessment, options and limitations.
- You’ll receive a case-specific quote to approve before recovery work. Results depend on the device and its history.
Our address is mail-in only, with no storefront or walk-ins. Read the device and data preservation checklist while you wait.
Prefer to talk? Call (908) 291-8366 or text us. Please leave passwords and private files out of your message.
The files come first
A device problem. A data priority.
Drive isn't recognized
Describe the internal or external drive, any error messages, and whether it was dropped or exposed to liquid. Ask about your particular drive before arranging intake.
Symptoms help us assess
The computer or drive model, the last time it worked, what changed, and any recovery tools already tried are useful context.
Avoid changing the data
Don't format a drive or reinstall the operating system just to make a warning disappear when the files matter. Explain the warning in your inquiry instead.
Business files have priorities
Tell us which folders or projects are most important. Share the type of work affected, rather than uploading confidential business documents.
What happens next
Start with an assessment.
- 01
Tell us what happened
Describe the device, the symptoms, and the files you need. Our team will reply during open hours to discuss your case.
- 02
Discuss the diagnostic
$100 diagnostic — credited toward recovery. Ask about intake arrangements, timing, and what the diagnostic involves.
- 03
Review your recovery options
Discuss the scope, quote, and likely next steps for your particular device before deciding how to proceed.
Local help
Data recovery in Madison and across New Jersey
Start with a call or inquiry to discuss your device and arrange intake. We offer mobile service in New Jersey and nationwide mail-in service. Mail-in only. No storefront or walk-ins. Recovery needs its own assessment; contact us before shipping.
Lost business files? Ask about recovery for your team's devices.
Worth reading
Before your recovery assessment
Read about inaccessible files, device symptoms, and what affects recovery cost.
Can you recover photos from a phone that won't turn on?What a phone that won't turn on means for your photos, why encryption matters, and what to tell DeviceBytes before a recovery assessment.External drive not showing up: when to ask for recovery helpRecognize the symptoms of an inaccessible external drive, preserve important files, and prepare the details for a DeviceBytes recovery assessment.What affects data recovery cost?Understand DeviceBytes' $100 recovery diagnostic credit, what to ask about a recovery quote, and how to define the files you need.
Before your assessment
Keep a record. Protect your files.
Use our printable data preservation checklist to record symptoms and previous attempts. Explore common repair and recovery scenarios to understand the next step.
Meet your technician
Phil R.
Phil R. has more than 10 years of repair experience and specializes in data recovery. He is Google, Apple, and Samsung certified.
- Experience
- 10+ years of repair experience
- Specialty
- Data recovery specialist
- Individual certifications
- Google · Apple · Samsung
Recovery questions
Good to know
What does the recovery diagnostic cost?
$100 diagnostic — credited toward recovery. This is the diagnostic fee, not the total recovery price. Recovery work depends on what the assessment finds; discuss the full quote and scope before deciding how to proceed.
Is recovery guaranteed?
No. The device's condition, the type of damage, and whether the data remains accessible all affect the options. Tell us about resets, deletion, and previous attempts so the assessment starts with the right information.
How long does data recovery take?
Timing depends on the device and the problem. Ask about the expected assessment and recovery timeline for your case when we reply.
How do I arrange recovery intake?
Start with an inquiry or call. We're based in Madison, NJ, with mobile service in New Jersey and nationwide mail-in service. Mail-in only. No storefront or walk-ins. We'll discuss the intake arrangements for your recovery case before you ship a device.
What if only some of my files can be recovered?
Tell us which files matter most. Discuss how partial results, an unsuccessful attempt, and any additional charges would be handled before approving recovery work.
Should I include a passcode or send you my files?
Please don't put passcodes, passwords, or sensitive files in the public inquiry form. Ask us directly about access requirements, handling, and how recovered files would be delivered.