Not nearby?
Mail it in.
From anywhere in the US: book online, print the prepaid label that appears instantly, and track your device the whole way there and back.
- Same-day appointments and repairs
- $50 repair diagnostics — credited toward your repair
- 90-day warranty on repairs (physical and liquid damage excluded)
- A ticket number the moment you book
- Track your repair online, start to finish
- Every step confirmed by email
How it works
From broken to fixed, on one ticket
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Book online
Pick your device and repair — about a minute, no account needed.
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Ticket + label, instantly DB-10247
Your ticket number and a prepaid shipping label appear on screen and in your email.
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Pack it and ship it
Power off, pop out SIM or memory cards, wrap it well, drop it with the carrier.
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Track it until it's back
Follow every stage online — received, diagnosed, repaired, on its way home.
Mail-in questions
The details
How do I get a shipping label?
Book a mail-in repair online — your prepaid shipping label and ticket number appear on screen the moment you finish, and both are emailed to you.
How should I pack my device?
Power it off, remove SIM and memory cards, wrap it well with padding, and include a note with your ticket number. Then drop it at any carrier location.
How do I know what's happening with my repair?
Your ticket number tracks the repair online at every stage — received, diagnosed, in repair, quality check, and on its way back to you. Every step is also emailed.
What does it cost?
Diagnostics are $50, credited toward the repair if you go ahead. Repair prices are listed live by exact model on the prices page, and repairs carry a 90-day warranty (physical and liquid damage excluded).
Still deciding? Read mail-in or come to you: which to choose, and what to do before your repair.
Questions first? Call (908) 291-8366 or email Contact@DeviceBytes.com.