Privacy Policy

Overview

At DeviceBytes (“we,” “us,” “our”), we respect your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use and share it, and the choices you have.

Information We Collect

• Information you provide — such as your name, email address, phone number, and message content when you contact us.
• Service & order details — device type, issue descriptions, and preferences you share for quotes or repairs.
• Automatic data — IP address, device/browser information, pages viewed, and interactions collected via analytics and cookies.
• Location data — approximate location inferred from IP for analytics and fraud prevention.

How We Use Information

• Provide, operate, and improve our website and services.
• Respond to inquiries and provide quotes or appointment details.
• Maintain site security, prevent fraud, and diagnose issues.
• Analyze site traffic and performance to enhance user experience.
• Comply with legal obligations and enforce our Terms.

Cookies & Analytics

We use Vercel’s cookieless web analytics to understand site traffic. Our analytics code removes query strings and fragments from page URLs and suppresses Vercel events when an incoming external referrer contains more than its origin.

Google Analytics is optional. Its website tag loads only after you choose Allow analytics; choosing Decline does not load that tag. We remember your choice in this browser for up to 180 days. You can change it at any time using Analytics preferences in the footer. We honor Global Privacy Control and Do Not Track signals by keeping Google Analytics off. Declining after allowing stops future Google Analytics tracking and removes its website analytics cookies from this browser; it does not delete data previously received by Google.

When allowed, Google Analytics may set analytics cookies and receive ordinary device and network information. We send clean public page URLs, a blank page referrer, approved campaign labels and limited interaction labels. A saved inquiry is counted only after our contact system confirms success, with a contact, message, partner or recovery label. Our website analytics code does not send names, email addresses, phone numbers, inquiry text, URL query strings or advertising click IDs to analytics. Advertising storage, Google signals and ad personalization are disabled in this tag.

Learn more at How Google uses information from sites that use its services and Google Analytics Opt-out.

When We Share Information

We do not sell your personal information. We may share limited data with:

• Service providers who help us run the website, analytics, or customer communications (under confidentiality obligations).
• Legal/disclosure when required by law or to protect our rights, security, or users.
• Business transfers in connection with a merger, acquisition, or asset sale.

Your Choices

• Browser settings — you can manage cookies through your browser controls.
• Analytics choice — use Analytics preferences in the footer to allow or decline optional Google Analytics. Global Privacy Control and Do Not Track keep it off. Google’s opt-out tool is also linked above.
• Marketing — if you receive marketing communications from us, you can unsubscribe at any time.

Text Messages (SMS)

If you provide a mobile phone number, we may contact you by text message (SMS) under the terms below.

• When we text you — We send text messages only with your consent: when you opt in on our booking form (for booking confirmations, appointment reminders, and repair status updates), or when you text our number first. If you call us and we are unable to answer, we may send a single text so you can book online or reply. We do not send marketing text blasts.
• Frequency & cost — Message frequency varies depending on your repair. Message and data rates may apply.
• Opt out & help — Reply STOP at any time to stop receiving texts from us. Reply HELP for help. You can also reach us at (908) 291-8366 or Contact@DeviceBytes.com.
• No third‑party sharing — We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your consent to receive text messages is not shared with any third party.
• Carrier liability — Carriers are not liable for delayed or undelivered messages.

The consent notice on our forms reads: “By providing your phone number, you consent to receive text messages from DeviceBytes. Message and data rates may apply. Reply STOP to opt out.”

Data Retention

We keep personal information only as long as needed for the purposes described above, to comply with legal requirements, or to resolve disputes.

Data Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we process. No method of transmission or storage is 100% secure.

Children’s Privacy

Our services are not directed to children under 13. If we learn we have collected personal information from a child under 13, we will delete it.

Region‑Specific Notices

• California (CPRA/“Do Not Sell/Share”): We do not sell or share personal information for cross‑context behavioral advertising. You may contact us to exercise access or deletion rights subject to verification.
• EEA/UK (GDPR): Where applicable, our legal bases include consent (Art. 6(1)(a)), contract (Art. 6(1)(b)), legal obligation (Art. 6(1)(c)), and legitimate interests (Art. 6(1)(f)). You may have rights to access, rectify, erase, restrict, object, and data portability.

Third‑Party Links

Our website may link to third‑party sites we do not control. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective” date.

Contact Us

Questions or requests about this policy can be sent to Contact@DeviceBytes.com or by mail at: 300 Main Street, Suite 21, Madison, NJ 07940, USA.